Legal

Refund policy

Plain-language rules for ready-plan and customisation fees paid directly to Earth&Craft.

What this policy covers

This policy covers fees paid directly to Earth&Craft for ready house-plan files and plan customisation. Construction, interior, consultancy, supply and partner arrangements are governed by their own written proposal or contract. The public website currently does not take online payments.

Before digital delivery or work starts

If we confirm a cancellation before a ready-plan file is issued, or before customisation work starts, the amount paid for that undelivered item will be refunded in full. Tell us promptly by email and include the invoice number and payment reference.

After a plan is delivered

A correctly supplied digital plan is generally not refundable once its downloadable or reproducible files have been delivered. This does not limit your rights if the files are materially defective, not the plan ordered, or not supplied as promised. Contact us promptly—ideally within seven days—so we can inspect, replace or correct them.

Customisation and professional work

For customisation already under way, we may retain the reasonable value of work completed and refund the unstarted balance. Work submitted for your review counts as work completed. Site visits, authority fees and third-party charges already incurred are refundable only where the written proposal says so or the third party returns them.

How refunds are issued

Approved refunds are returned to the original payer and payment method where possible, normally within seven to ten working days after approval. Banking timelines are outside our control. We may ask for payment evidence and account verification to prevent fraud.

Your statutory rights

This policy does not remove remedies available under applicable Indian consumer law. If a separate signed proposal or contract gives you more favourable cancellation or refund rights, those terms apply. Email us with the invoice, issue and requested resolution so we can review the case.

Consumer-law reference: Department of Consumer Affairs (opens in a new tab).