Privacy policy

Who controls your information

Earth&Craft operates this website and controls the personal information submitted through its public forms. You can contact us using the email address or office details shown on this site.

Information we collect

• Contact and enquiry details such as your name, phone, email, plot location, project needs and messages.
• Business-application details such as company name, service city, business type and experience notes.
• Calculator inputs and the estimate displayed when you ask us to save or follow up on it.
• Account-access and plan-order request details, including the selected plan, optional additions and billing city.
• Basic security records such as IP address, browser user agent, submission time and administrative access events.

How we use it

We use this information to answer enquiries, arrange consultations, assess partner or vendor applications, follow up on account-access and plan-order requests, prepare project discussions, protect the forms from abuse and maintain business records. We do not sell personal information or use enquiry details for unrelated advertising.

When we share it

Access is limited to people who need it to handle the enquiry or operate the site. We may use hosting, database, email, telephone and professional service providers under appropriate obligations, and may disclose information where law, safety or a legal claim requires it. We do not release a prospective client’s details to partners or vendors without an agreed introduction.

Storage, security and retention

Enquiries are stored in the site database and protected administrative area. No internet service can promise absolute security, but we use access controls, secure sessions and submission-rate limits. We retain information only for as long as needed for the enquiry, a resulting relationship, fraud prevention, accounting or legal obligations, then delete or anonymise it where practical.

Your choices

You may ask what personal information we hold about you, request correction or deletion where applicable, or withdraw permission for future contact. Email us from the address connected to the enquiry so we can verify the request. Some records may need to be retained where law or an active contract requires it.

Cookies, links and children

The current public site does not use advertising cookies. Essential session cookies are used only for the restricted administrative area. External links, including WhatsApp and government resources, have their own privacy practices. This site is intended for adults arranging property, construction or business services and is not directed to children.

Changes and complaints

We may update this notice as the website or applicable Indian data-protection requirements change. The date above identifies the current version. Contact us first with a privacy concern so we can investigate and respond.